When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.
The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.
If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.
Thank you to all our essential service workers working tirelessly to ensure our communities are kept safe.
Issac is 81years old and was observed by a member of the public struggling to walk to the supermarket. A quick interaction with Isaac revealed he was in need of some intervention.
Community Constable Reuben Boniface ?♂️ was able to connect Issac with Age Concern Southland and with their assistance provide a care package of cooked meals and loaves of bread to help him through this time ? #kindnessgoesalongway
A little aviation word quiz courtesy of our friends at Air New Zealand
We want to celebrate the unsung heroes who are keeping our country going through lockdown.
Frontline nurse Debra Larsen's life has turned into a "real whirlwind" since the coronavirus outbreak began.
She's been so busy setting up testing centres around the Waikato. and helping them run smoothly that she's barely seen her two teenage daughters.
Do you know a coronavirus lockdown champion who deserves to be recognised? Tell us about them in the comments below.
To read more about Debra's life on the frontline, click here.