When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.
The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.
If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.
We want to celebrate the unsung heroes who are keeping our country going through lockdown.
Frontline nurse Debra Larsen's life has turned into a "real whirlwind" since the coronavirus outbreak began.
She's been so busy setting up testing centres around the Waikato. and helping them run smoothly that she's barely seen her two teenage daughters.
Do you know a coronavirus lockdown champion who deserves to be recognised? Tell us about them in the comments below.
To read more about Debra's life on the frontline, click here.
Hi neighbours! SOS Business was set up to help local businesses in your community. It means you can buy gift cards from your favourite cafés, restaurants and service providers and then redeem them when they re-open after lockdown.
You can play a special part helping small businesses stay afloat during this time. Spread the word to your friends and family so that we can help as many local businesses as we can.
Thanks for being a great neighbour by being a lifeline for businesses in your community.
PS - in case you were wondering, due to the success of SOS Café, and the number of other service businesses now on the Platform, the team have rebranded to SOS Business – Save Our Small Business!
Some Nelsonians say they are noticing local birdlife more since the coronavirus lockdown. Are you enjoying watching or listening to the birds in your backyard? Is it one of the upsides of the lockdown?