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Can I say whatever I like on Neighbourly?

Only to a degree...

Neighbourly is designed to be a safe space for kind community communication. Unlike other social networks, all users are identified by full name and location, so unkind conversations can leave people feeling particularly vulnerable.

Members can certainly bring alternate views to discussions (as neighbours often do!) and raise topics on Neighbourly that matter to them, but the Neighbourly website is still a moderated platform with a set of rules (known as the Neighbourly Guidelines). These rules dictate what members should and shouldn’t post, and all members inherently agree to our rules and site terms when creating an account. 

You may be thinking it’s not very neighbourly to enforce rules, or prevent someone from having their say - and from time to time members feel that our moderation of their content goes against their freedom of speech. 

However, just as you might have rules as to what is acceptable in your home, we similarly have rules outlining what is acceptable to post on our website.

Why are guidelines and moderation necessary? 

The Neighbourly platform has been designed as: 

  • a place to have productive and locally relevant conversations
  • a site encouraging kindness and collaboration 
  • a safe space for neighbours to contribute to discussions

As such, we take care to ensure content on Neighbourly is purposeful. Moderation improves member experiences by removing any ‘noise’ that gets in the way of productive neighbourhood discussions. By ‘noise’ we mean anything we consider to be: 

  • Bullying
  • Harassment
  • Offensive language 
  • Ranting, venting and hostility 
  • Threats
  • Trolling
  • Spamming
  • Personal attacks and insults
  • Post-hijacking 
  • Discrimination
  • Offensive material 
  • Inciting violence
  • Public criticism
  • Sexual material
  • Naming and shaming
  • Derogatory or dehumanising terms 
  • Anything distracting or destructive to neighbourhood conversation

You can report a post or reply at any time by following these instructions.  

If you’re ever unsure about what you can post on Neighbourly, please get in touch with us and our Member Experience Team will be happy to guide you. 

Please note: 
We reserve the right to disable replies on any post if we feel it is creating disharmony or is likely to attract further guideline breaches.