What is address verification?
Every member of Neighbourly must be address verified to create a secure and trusted environment.
By ensuring all members are address verified, Neighbourly members gain assurance that they are dealing with real people who live where they say they do.
When you join Neighbourly we will send you a verification code within 3-5 days. Once received this code will allow you complete your Neighbourly registration. If you do not enter this code, your membership will be put on hold 28 days after you first join, until you are verified. Once you're address verified you'll have access to all the great features on Neighbourly.
In some instances you may also receive an addressed invitation to join Neighbourly, sent directly to your house. If you use the invitation code on this letter to sign up at the same address the letter was sent to, you will be address verified automatically.
If for some reason you are unable to receive mail at your registered address please contact us and we can discuss alternative address verification options.
What is temporary verification?
Temporary verification is limited and temporary access to Neighbourly. You will be given the option to complete your temporary verification if you have chosen to verify your address by a letter in the mail. A member with temporary verification has an L (for 'Learner') at the top left corner of their profile picture.
After confirming your address you will be prompted to enter your mobile number. Simply follow the onscreen instructions to activate your Neighbourly profile.
If you don't have a mobile phone, please contact us and we can help you complete your verification so you can start using Neighbourly straight away.
If you already completed your address verification using an invite letter or drivers licence verification , you will gain full access to your Neighbourly community immediately and there is no need to complete temporary verification.
I have not received my verification letter yet
Not to worry, these things happen. Neighbourly verification letters can take anywhere from 3-5 business days to arrive.
If you requested your verification letter more than 7 business days ago, and have still not received this, please contact us and we can organise a new letter to be sent.
I don't receive mail at my home address
If you can’t receive mail at your home address we are unable to send you a letter through our normal methods. However we do still have options to get your address verified on Neighbourly.
Please email email@example.com and include a scanned copy of a utility bill, or other official document, that has both your name and address clearly displayed on it.
You can also use this method if you are a landlord who does not occupy the address you wish to verify.
Why is there an L on my profile picture?
When you first join Neighbourly you'll notice an L displaying at the top left corner of your profile picture. This stands for Learner (like the drivers licence plates), and shows that you are a new member and have yet to complete the address verification step.
Once you receive your letter with your unique verification code and complete the Neighbourly registration, the L will disappear.
How does Driver Licence Verification work?
We may be able to address verify your Neighbourly account by validating your New Zealand Driver Licence, and matching your name and address using any one of the following available databases:
Land Information New Zealand (LINZ)
New Zealand Companies Directory
Centrix Credit Verfication (Note: Neighbourly only carries out a "Yes/No" name and address match enquiry and does not receive any credit data relating to individuals)
In the event of an initial match you will be invited to enter your Driver Licence Number and Version Number, which will be validated by a third party supplier approved by the NZ Transport Agency. When validating the Driver Licence no personal information is released, rather a simple yes/no answer will be given if the Driver Licence details match those held by the Transport Agency.
In the event that there is no Driver Licence match, you can still fully verify your Neighbourly account via our standard verification letter. A letter will be mailed out to you within 3 - 5 days. Once this letter arrives just log in to your Neighbourly account and enter the eight-digit verification code supplied in the letter.